We always do our best to resolve your complaints on time and provide exceptional service to our customers. In case of any disagreement or uninformed delay , the customer has full rights to refer their complaint to Sanadak.
What is Sanadak?
Sanadak is the first legally established independent Ombudsman Unit, with a focus on safeguarding consumers rights and resolving complaints that arise from dealings with Financial Institutions and Licensed Insurance Companies.
Sanadak’s office is located on the ground floor of the Emirates Institute of Finance building in Abu Dhabi.
Office hours:
From 8:30 AM to 3:30 PM, Monday to Thursday, and from 8:30 AM to 11:30 AM on Friday.
If you have any enquiries about Sanadak, please contact Sanadak via e-mail: Info@sanadak.gov.ae, or visit www.sanadak.gov.ae.